Legal
Privacy & Cookie Policy
Last updated: 16 July 2026. This policy explains how Censilcoat collects, uses and protects your personal data, following the principles of the EU General Data Protection Regulation (GDPR) and applicable data-protection laws.
1. Who we are
Censilcoat ("we", "us") is a supplier of waterborne silica matting agents, operating the website censilcoat.com. The data controller is Longyan Shenghe Trading Co., Ltd. (龙岩市晟禾贸易有限公司), Unified Social Credit Code 91350800563390487F, Room 2103, Building J, Youth Venture Building, No. 53 Hualian Road, Xipi Subdistrict, Xinluo District, Longyan, Fujian, China — the registered export & sales entity of Censil. For any privacy matter, contact us at jan.jiang@censilcoat.com or via WhatsApp at +1 619 558 6563.
2. What data we collect
| When | Data | Purpose |
|---|---|---|
| Sample / document request form | Name, company, email, phone/Zalo/WhatsApp, country, role, application details | Responding to your enquiry, shipping samples, sending TDS/SDS/benchmark documents |
| Direct contact (email, WhatsApp, Zalo) | Contact details and message content | Answering questions and providing technical support |
| Website visits | Technical data (browser, device, pages visited) via analytics cookies, if accepted | Understanding site usage and improving content |
We do not collect special categories of personal data, and our website is not directed at children.
3. Legal basis and use
- Performance of pre-contractual steps — responding to sample requests and quotations you initiate.
- Legitimate interest — maintaining our business relationship and improving our website.
- Consent — analytics cookies and any marketing communications; you may withdraw consent at any time.
We do not sell your personal data. We share it only with service providers necessary to fulfil your request (e.g. couriers for sample shipment, email providers, and our website host Netlify) under appropriate safeguards.
4. International transfers
We serve customers in Southeast Asia and operate from China; your data may be processed outside your country. Where required, we rely on appropriate safeguards such as standard contractual clauses.
5. Retention
Enquiry and customer data is kept for as long as needed to handle your request and maintain the business relationship, and thereafter only as required by law or legitimate record-keeping (typically no longer than 3 years after last contact).
6. Your rights
Subject to applicable law (including the GDPR where it applies), you have the right to access, rectify, erase, restrict or object to the processing of your personal data, the right to data portability, and the right to lodge a complaint with a supervisory authority. To exercise any right, email jan.jiang@censilcoat.com — we respond within 30 days.
7. Cookies
We use only essential cookies required for the website to function, and — with your consent — analytics cookies (e.g. Google Analytics) to measure site usage. You can refuse or delete cookies in your browser settings at any time; the site remains fully usable without analytics cookies.
| Type | Examples | Duration |
|---|---|---|
| Essential | Form spam protection, security | Session |
| Analytics (consent-based) | Google Analytics (_ga) | Up to 24 months |
8. Security
The site is served over HTTPS. Form submissions are processed by our hosting provider (Netlify) and forwarded to our business email. Access to enquiry data is limited to the Censilcoat team.
9. Changes to this policy
We may update this policy from time to time; the "last updated" date above reflects the current version.